Major Project
Retirio APP [Read more]
Retirio is a digital product that encourages Chinese retired women to engage in exercise.
Retirio app enables Chinese retired women to engage in exercise more flexibly and efficiently without affecting their ability to take care of their grandchildren. This app uses artificial intelligence to match suitable exercise programs to retired women, which not only allows them to get more suitable exercises but also encourages them to participate in exercises with their children. The main features also include reminders of children's affairs and innovative recording of exercise data.
The challenge
Physical Activity is the most effective intervention for many ageing-related illnesses and social problems. 84% of people aged 60 and over in China do not do exercises more than 30 minutes per week. Meanwhile, as populations age in many countries, healthcare for the elderly has also become a social issue. If the elderly can prevent diseases through physical activity, they can save a lot of medical resources for society. Hence, this project can not only improve the personal lives of the elderly but also meet social values.
User Research
In-depth contextual research was conducted to gain deep qualitative insights into retired women's motivations, attitudes and behaviours towards their current exercise experience.
Methods included: contextual interviews were performed with 13 retired women. 4 participants were required to do an online ethnography, which helped me to gain empathy and key insights. In addition, secondary research and competitive testing were implemented during the research stage.
UX vision statement
In order to extract key insight, affinity mapping was used in the data analysis stage.
Key insights included:
Some forms of exercise do not enable retired women to achieve the intensity of exercise they require. They did not realise that the intensity of these forms of exercise is not enough.
Retired women worry that exercise will affect their handling of children's affairs.
Housework and taking care of children have made retired women feel very tired, so they don't have the energy to exercise. At the same time, they think these things are also a kind of exercise.
All key insights were compressed, and a final UX vision statement was generated. Based on the final UX vision, I brainstormed a lot of HMW statement.
Design development
A How-Now-Wow-Metrix (Board of Innovation, no date b) are performed to prioritize the concept statement. The most promising were selected and their feasibility and innovation evaluated. After the concept evaluation, the final concept statement was confirmed. I used Card sorting to finalise features and user requirements.
Design and evaluation
Two rounds of usability testing were implemented in this project. I conducted a heuristic evaluation and performance assessment to find usability and accessibility issues of the product. Moreover, all usability testing was done remotely through an online test platform.
Key user journey 1
When children need to participate in some regular courses or activities, the retired female can use this app to choose some suitable exercise programmes to do at the same time. Meanwhile, during the exercise, the retired female can also use the app to check the child's location and time at any time to reduce their worries. When the child's course is about to end, she will receive a notification. At this time, she can quickly complete the exercise, and then take the child home.
Key user journey 2
In normal times, the retired female uses this app to select some outdoor exercise programmes suitable to engage with their child.
Xuanyi Li
I am an UX designer with business insight, and I am committed to making technology and business a perfect combination while making technology beautiful and simple.
My undergraduate degree is visual communication design, and interdisciplinary design has always fascinated me. Through the study of UXD MA, I have a deeper understanding of user-centred experience design. I am good at turning user needs into actual digital products or services. In addition, I have been exploring service design and inclusive design.
Major Project
Retirio APP
Awards
UXathon 2019 Best Prototype